That is instead of appending additional characters to 1234abc897abc so the thread can contiue, the reply separates and creates its own original email - say 2345. Whenever a user changes the email subject, may because the email didn't have a subject or the subject was vague, it creates a separate converstaion.
#Unreplied emails how to
So how to know which ones in the mailbox are the original emails out of all the emails? The unique ID of the original email will have only a certain number of characters which is four in our illustration.īut like I've said, this solution is not fool-proof. RJoubert93 Asks: Outlook Rule to flag unanswered emails after a specific amount of time The company I work for is slowly trying to re-structure our email. The original email in the table above is 12 and all other emails with a unique ID that starts with these numbers are under their bucket. The same goes if the reply has another reply - additional chaeracters are appened to it. Additional characters are appeneded to that unique ID whenever a reply is made to it. I have also left the company I had this project for.Īs far as I can remember, each email has a unique identification in the backend. I was able to find a workaround but not a fool-proof or a near fool-proof solution. It's been over a year since I worked on this one. There's probably a far simpler solution, but I h ope this helps As that property exists in the UI even when it's not in the shared inbox's sent items ("You replied to this email.") i thought it would be easy to extract but so far I have not identified it. If we miss any, it cant then find the reply data for the above to work. It also maintains a friendly and conversational tone. If you told someone to contact you at a later date, this subject line reminds them that youve previously spoken with them. Issue i have is our Tech dept turned off the ability to have Sent Items stored in the shared inbox, so we have to manually move them weekly. Instead of saying 'Checking in' or 'Touching base,' opt for 'Lets take a look' as a follow-up email subject line.
These were both done in separate tables, which i then merged via the conv identifier, to have a table containing only the first received and reply dates of a conversation. I then ranked the sent dates where the opposite, based on sender, was true. This add-in allows you to set the period of time that the sender should wait for the reply. I ranked all emails, by received date and within the new conv identifier groupong and where the sender was not the shared inbox or staff members that have access to it. E-mail Follow-Up can monitor sent messages left unanswered. To report on the response time i did the following, based on the new conv identifier. To make a unique ID, where i could still see topic, i concatentated Conversation ID (first 6 characters was enough) and Topic.
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